OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
47 ratings and 38 comments received in the last 90 days.
04 August 2025
Humza was extremely helpful and very patient with the many questions he was asked. He has also provided aftercare via phone call when we have had problems understanding how the car system works
02 August 2025
Suleman has an excellent customer service skills.
23 July 2025
From my husband's phonecall to Max, to meeting Humza. The service we were given was great. I knew exactly what color and make I wanted. Humza explained everything in depth.
22 July 2025
Humza was absolutely brilliant. His customer service was extraordinary . He initially brought the vehicle of our choice to our house. He has updated us throughout the sales process and made us feel super special. A huge asset to the organisation.
20 July 2025
Melina was amazing but admin shocking!
09 July 2025
Excellent service by the staff at the Berry Heathrow centre. They took time to walk through the options from the initail stages till the hand over of the new car.
08 July 2025
Made my life easier in purchasing a new mini. Very pleased with the new car. Still getting used to driving a new automatic vehicle.
02 July 2025
The process of buying a car was really exciting.
06 June 2025
Good service
13 August 2025
AC was damaged during the service (it started to make weird hissing noise after the service and the compressor is running hard). Also my follow up appointment to rectify the issue was postponed with the reason "too much backlog of cars".
08 August 2025
Very good although disappointing that Berry was not able to fit 3 new tyres as mine had failed an MOT as presumably not in stock
31 July 2025
Good service experience
28 July 2025
Quick servicing time
15 July 2025
The staff are great to deal with and nothing is too much trouble. During the service a problem was flagged up with my tyre. Luckily there was one available and it was replaced straightaway. I was very happy with the service provided.
14 July 2025
Easy drop off and collection, good communication thoughout
12 July 2025
Excellent service, clear communication, opaque cost.
12 July 2025
From the greeting at the front door to driving away after the service to my car , a very pleasant and professional service
10 July 2025
Service from first contact was exemplary
08 July 2025
Best service by the staff of West Drayton Heathrow BMW mini team, and specially would like to to say a gratitude to Darren, whom as usual went the extra mile.
12 August 2025
Very satisfying experience I had when we were in the Mini centre